Shock Surplus Reviews

I found the shocks I needed really quickly, and the whole process was super simple. No hassle at all, it was a great experience!

I reached out with what I thought was a simple fitment question, but the replies were really short and didn’t actually clear anything up. It felt like they were just trying to get me out of the chat as quickly as possible instead of helping. I ended up having to figure it out on my own, which was frustrating

When the box arrived, it just seemed a little off — like it didn’t quite match what I expected. Some of the parts also felt kind of cheap or fake — not saying for sure, but it definitely made me question whether these were genuine.

I needed to figure out which shocks would actually fit my truck, and they helped me sort it out. I did have to wait a bit for a reply, which wasn’t ideal for me, but the advice ended up being right and saved me from ordering the wrong parts.

At first I wasn’t too worried about the refund, but after waiting this long, I’m frustrated. I kept checking for updates, hoping it would just show up, then feeling annoyed all over again when it didn’t. I understand things can take time, but this felt way too slow.

I’ve ordered from Shock Surplus before and felt like things used to be a bit smoother. This time, the buying process on shocksurplus.com was fine, no real issues there. But after I placed the order, the follow-up was disappointing. I had a question and it took longer than I expected to get a clear answer, so I ended up checking in more than I should’ve had to. The product did show up eventually, which is good, but the after-sale support just didn’t feel as solid as it used to...

I ended up buying somewhere else because the prices on shocksurplus.com just didn’t seem that competitive. I was hoping to find a solid deal, but a few other sites had better pricing, and the shipping cost didn’t really help make up the difference. The site itself was easy enough to use, but price-wise, I wasn’t all that impressed

It showed as in stock, so I went ahead and placed the order... then afterward they told me it wasn’t actually available. Frustrating!

They did send updates about my backorder, which I appreciated, but it still took a bit longer than I expected. At times I felt kind of ignored, like I had to just wait around without really knowing if anyone was paying attention to my order.

I was disappointed when the shocks showed up because the box was completely crushed. You expect parts like this to be packaged better, and when you see the box in that condition, it’s hard not to worry about the damage

I ended up ordering the wrong shocks and had to send them back. The return instructions were clear, so I wasn’t totally lost, but the whole thing moved slower than I expected and I had to wait around for replies.
The refund did come through eventually, so that part was fine. I just wish there were better updates along the way because I wasn’t always sure what was happening, and that part was weird.

I ordered shocks for my truck, and at first everything seemed straightforward. The site was easy to use and checkout was simple enough, but once the order shipped, things started feeling a little shaky. The delivery took longer than I expected, and the tracking barely updated, so I was left wondering what was actually going on.

The parts did eventually arrive and they looked okay, so it wasn’t a total disaster. But when I reached out to support, the replies were slow, and that kind of made me lose some confidence in the whole process. I wouldn’t say it was awful, but it definitely didn’t leave me feeling eager to order again.

The box showed up looking rough, crushed in a few spots and not packed very tightly. Luckily, the parts inside were okay, so no real issue there, but the packaging definitely could’ve been better

I put these new shocks on my truck and the ride definitely feels better. It’s not bouncing all over the place on rough roads anymore, which is a relief because that was getting old fast. Shipping was just okay though, it took a bit longer than I was hoping, and the tracking didn’t update much, which was mildly annoying. Overall, they’re decent. Not some miracle upgrade or anything, but they did help.

I had to exchange a set of shocks because I accidentally ordered the wrong ones. Overall, the process was straightforward, and support did get back to me after about a day, so I appreciated that.

I’m a little mixed on it because the return label and updates took longer than I was hoping for, which made the whole thing feel a bit slow. But in the end, everything worked out and the right parts showed up without any issues.

I was actually surprised by how many shock options they had. At first I thought it might be a little overwhelming, but then I was like, wait, this is awesome. Lots of good choices and easy to find something that works.

My order just sat there for days. Not great.

I ordered a set of shocks for my truck, but one of them ended up being the wrong model. The box looked fine, so I’m guessing it was just picked or packed incorrectly. Customer service did get back to me, but it took longer than I would’ve liked to get everything sorted out. Overall, it wasn’t a terrible experience, but it was frustrating since I needed the parts and expected the order to be right the first time

I reached out to support with a question and they got back to me really quickly. They were helpful and got everything sorted without any hassle. Definitely a solid experience overall.

The order itself turned out fine, but the tracking updates were slow and a bit confusing. I found myself checking over and over because I didn’t really feel kept in the loop. It wasn’t a huge disaster, but it reminded me how much clear communication matters when you’re waiting on something. Overall, the product was okay, but the delivery experience could definitely use some improvement...